The hospitality and tourism industry relies on exceptional customer service, and interactions with visitors are a core component of their operations. Learn how to use professional and inclusive communication and behaviour in all visitor interactions (in person, phone, and email). As a customer service professional, learn how to respond to visitor inquiries, questions, and concerns and when to utilize conflict resolution strategies. Describe products and services to visitors in an engaging way. Reflect on personal strengths, and visitor feedback, to identify areas for professional growth.
Learners will receive a digital badge upon successful course completion.