Exceptional customer service is at the heart of every successful business. In this lesson(s), you’ll explore the fundamentals of customer service, including how to identify and build on your personal strengths, communicate professionally, and use inclusive language that respects all clients. You’ll also learn practical techniques for managing customer expectations and resolving conflicts effectively. Whether you're just starting out or looking to enhance your skills, this course provides a solid foundation for delivering positive and professional customer experiences.
Upon successful completion, earn a micro-credential (digital badge) to showcase your expertise.