This micro-credential introduces best practices for non-healthcare staff who interact with patients in supportive roles. You'll learn how to perform basic observations, assist with fundamental needs when appropriate, and communicate effectively with healthcare professionals. At the heart of the course is the principle of person-centered care—ensuring every interaction respects the dignity, individuality, and preferences of the patient. By the end, you'll be equipped with the skills and confidence to contribute meaningfully to patient well-being within your scope of practice.
Upon successful completion, earn a micro-credential (digital badge) to showcase your expertise.