Business Communications   

Students are introduced to Business Facilitation and Communication, within the context of the role of the Business Analyst. Students learn about communication and the critical role it plays in achieving successful business analysis outcomes. They explore principles, techniques, and tools they can use to facilitate stakeholders to exchange ideas, solve problems, prioritize issues, reach agreement, make decisions, and resolve conflict when it arises. Students learn principles and techniques to successfully delivering oral presentations and negotiate agreements with stakeholders. This course leverages experiential learning as students participate in numerous presentation and facilitation events. This course has mandatory chats and mandatory group work. Prerequisite: Business Analysis Introduction. Textbook Required.

Ninety percent of all jobs in Canada are created by small and medium businesses and many of these businesses are in the skilled trades. An ever-growing demand for skilled trades results in great market opportunities for tradespersons. One of the important skills' gaps identified amongst tradespersons is the lack of business acumen and entrepreneurial skills. Business Planning for Tradespersons focuses on the tradesperson as an entrepreneur, guiding students through the steps of researching and developing a business plan at a level that is ready to implement.  With the help of case studies, online collaborative tools, and design thinking methodology, students examine the steps and methods for developing a complete business plan, including marketing, operational and financial components in addition to evaluating the viability of business ideas. This course has mandatory group work. Textbook Required.

Effective and practical writing skills are important for successful communication in business. Students develop practical writing skills using basic word processing technology. They learn how to compose business correspondence including emails, memoranda, letters, and reports, with a focus on routine and persuasive messages. A review of basic grammar is also included.This course has mandatory chats. Textbook required.
Software Required: PowerPoint.

Effective and practical writing skills are important for successful communication in business. Students develop practical writing skills using basic word processing technology. They learn how to compose business correspondence including emails, memoranda, letters, and reports, with a focus on routine and persuasive messages. A review of basic grammar is also included.This course has mandatory chats. Textbook required.
Software Required: PowerPoint.

Communication remains an essential skill sought by employers, regardless of discipline or field of study.  Using a practical, vocation-oriented approach, students develop stronger grammar and business writing skills to become effective business communicators.  Through a combination of lectures, exercises, and independent learning, students practice writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally.  Students develop and strengthen communication skills that contribute to success in both educational and workplace environments. No Textbook Required.
Software/Hardware Required: Word, PowerPoint, Microphone

Communication remains an essential skill sought by employers, regardless of discipline or field of study.  Using a practical, vocation-oriented approach, students develop stronger grammar and business writing skills to become effective business communicators.  Through a combination of lectures, exercises, and independent learning, students practice writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally.  Students develop and strengthen communication skills that contribute to success in both educational and workplace environments. No Textbook Required.
Software/Hardware Required: Word, PowerPoint, Microphone

Communication remains an essential skill sought by employers, regardless of discipline or field of study.  Using a practical, vocation-oriented approach, students develop stronger grammar and business writing skills to become effective business communicators.  Through a combination of lectures, exercises, and independent learning, students practice writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally.  Students develop and strengthen communication skills that contribute to success in both educational and workplace environments. No Textbook Required.
Software/Hardware Required: Word, PowerPoint, Microphone

Communication remains an essential skill sought by employers, regardless of discipline or field of study.  Using a practical, vocation-oriented approach, students develop stronger grammar and business writing skills to become effective business communicators.  Through a combination of lectures, exercises, and independent learning, students practice writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally.  Students develop and strengthen communication skills that contribute to success in both educational and workplace environments. No Textbook Required.
Software/Hardware Required: Word, PowerPoint, Microphone

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 

NOTE: This course has mandatory chats.

NOTE: This course has mandatory chats.

Provides an overview of important communication concepts and skills required in business. Topics covered include: writing clear reports and documentation, making effective presentations, and fostering interpersonal skills. This course has mandatory chats. Prerequisite: In order to be successful in this course, it is recommended that students have a good grasp on the English language. Textbook Required.
Software Required: Word 2000 or higher. The ability to record and post an video message is a small activity requirement. Students will also be required to view and respond to a posted video message.

This exciting course is designed to equip you with the necessary personal skills to thrive in the workplace and in a social setting. Emphasis is placed on key human relations skills such as public speaking, listening skills, self-presentation, techniques for career advancement, alliance building and positioning, time management and stress management. NOTE: This course has mandatory chats. Textbook Required.

Software Required: Current Web Browser that supports Flash and Real Player plugins. Adobe Reader and Microsoft Word. Sound Card.

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required.