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Continuing Education Registration for Summer 2025 will open in April. > Part-time Programs & Professional Learning > Business > Customer Service

Customer Service   

 
  • Building and Maintaining Customer Relationships [CSAL77]
  • Fee: $410.55
    Delivery: Online - OntarioLearn
    Course Code: CSAL77
    Dates: 5/13/2025 - 8/19/2025
    Course hours: 48
    Credits: 3.00

    Students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourages customers to return. This course has mandatory chats. No Textbook Required.


    IMPORTANT: You will receive more information by email 1-2 business days prior to the course start. If you have registered for an Online - OntarioLearn course please review our Student Guide.  
     
 

  • Customer Service & Ethics [CSDU166]
  • Fee: $410.55
    Delivery: Online - OntarioLearn
    Course Code: CSDU166
    Dates: 5/13/2025 - 8/19/2025
    Course hours: 42
    Credits: 3.00

    You will focus on topics pertaining to the achievement of equity in various social and work settings, including, but not limited to, race, gender, ethnicity and social orientations. This course will enable you to identify possible strategies for empowerment in the workplace. NOTE: This course has mandatory chats. Textbook required.

    IMPORTANT: You will receive more information by email 1-2 business days prior to the course start. If you have registered for an Online - OntarioLearn course please review our Student Guide.  
     
 

  • Customer Service: Modern Approach [CSCL1000]
  • Fee: $410.55
    Delivery: Online - OntarioLearn
    Course Code: CSCL1000
    Dates: 5/13/2025 - 8/19/2025
    Course hours: 42
    Credits: 3.00

    This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 


    IMPORTANT: You will receive more information by email 1-2 business days prior to the course start. If you have registered for an Online - OntarioLearn course please review our Student Guide.  
     
 

  • Customer Service: Modern Approach [CSCL1000]
  • Fee: $410.55
    Delivery: Online - OntarioLearn
    Course Code: CSCL1000
    Dates: 7/2/2025 - 8/26/2025
    Course hours: 42
    Credits: 3.00

    This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 


    IMPORTANT: You will receive more information by email 1-2 business days prior to the course start. If you have registered for an Online - OntarioLearn course please review our Student Guide.  
     
 

  • Customer Service: Modern Approach [CSCL1000]
  • Fee: $410.55
    Delivery: Online - OntarioLearn
    Course Code: CSCL1000
    Dates: 3/3/2025 - 4/21/2025
    ONLINE REGISTRATION FOR THIS SECTION IS CLOSED.
    To inquire about this course contact lifelonglearning@sl.on.ca.

    This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 


 

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