Office Administration   

In this course students learn keyboarding techniques using various methods. Keyboarding speed and accuracy are emphasized. Proofreading and editing documents is covered. Research about repetitive stress injury (RSI) and proper ergonomics is included. The student should be able to achieve a minimum speed of 25 net words per minute (nwpm) with 5 or fewer errors with frequent practice. Textbook Required.
 

Software/Hardware Required: You will need to access to a home or office personal computer with an Internet connection and Web access. 
Supported Browsers; Chrome version 65 or later,  Firefox version 58 or later, Internet Explorer 11 (Windows 7,8,8.1 only). Compatibility mode is not supported, Microsoft Edge 16 MacOS / OS X, Chrome version 65 or later, Firefox version 58 or later, Safari version 11 or later iOS, Safari version 10 or later. Only the SAM Study Center is supported. 2016 Tasks might not work in portrait mode on iPad, you can't just right-click. Other browsers and versions than those listed might also work, but are not supported. If you have problems when using an unsupported browser, try using a supported browser before contacting your facilitator.

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 

The day-to-day operations of a legal environment follow clearly defined steps, guidelines, and regulations. A successful administrator keeps these requirements in mind while approaching complex tasks. Students in this course demonstrate critical thinking skills in applying problem-solving models to typical office tasks, while also identifying ways to integrate available office technologies into these models where appropriate. Students explore an administrator's role in producing a variety of documentation according to established protocols and procedures. This course also continues to explore the expectations surrounding professionals in the role of legal administrator, including a commitment to information privacy, personal accountability in their roles, and cultivating strong interpersonal relationships with both coworkers and clients. No Textbook Required.

Accuracy is of the utmost importance in all legal communications, but it is especially crucial when reproducing information from one format into another. This course provides students with techniques that can be used to transcribe voice data and take notes in ways that ensure information is communicated in clear formats according to industry standards. Students also gain knowledge in how to use relevant transcription and communication software designed specifically for the legal environment, as well as the knowledge of how to support other users. Graduates are able to recognize the stylistic aspects of all communication in the legal environment. No Textbook Required.

This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management. This course has mandatory group work. Textbook Required.

This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management. This course has mandatory group work. Textbook Required.