Office Administration   

This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management. This course has mandatory group work. Textbook Required.

In this course students learn keyboarding techniques using various methods. Keyboarding speed and accuracy are emphasized. Proofreading and editing documents is covered. Research about repetitive stress injury (RSI) and proper ergonomics is included. The student should be able to achieve a minimum speed of 25 net words per minute (nwpm) with 98% accuracy with frequent practice. No Textbook Required.

Software/Hardware Required: You will need to access to a home or office personal computer with an Internet connection and Web access. This courses requires a subscription at https://typistapp.ca/ (approximately $195.00).

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. NOTE: This course has Mandatory Group Work. Textbook Required. 

The day-to-day operations of a legal environment follow clearly defined steps, guidelines, and regulations. A successful administrator keeps these requirements in mind while approaching complex tasks. Students in this course demonstrate critical thinking skills in applying problem-solving models to typical office tasks, while also identifying ways to integrate available office technologies into these models where appropriate. Students explore an administrator's role in producing a variety of documentation according to established protocols and procedures. This course also continues to explore the expectations surrounding professionals in the role of legal administrator, including a commitment to information privacy, personal accountability in their roles, and cultivating strong interpersonal relationships with both coworkers and clients. No Textbook Required.

This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management. This course has mandatory group work. Textbook Required.