Management   

This course will cover a wide variety of introductory topics that relate to the management of a company or other organization. The course will focus on the factors that affect the success of businesses in Canada. It will review the entrepreneurial spirit and character it takes for individuals to start their own business. It will explore different kinds of business types and the way they compete in the global economy today. The course introduces management techniques, business planning, as well as ethical business practices. There will be brief coverage of the successful management of financial resources. No Textbook Required.

Students explore the role of the Business Analyst as they examine process mapping and the modeling of business process improvements. Taking a business process management perspective, students examine process analysis with techniques to map the current state, perform gap analysis, and define the future state with process improvement. Students also explore the use of the Unified Modeling Language (UML) for process modelling and to elicit requirements for technology-enabled process improvements. Modeling activities are performed, including application of selected Six Sigma quality principles and techniques while drawing on the Business Analysis Body of Knowledge (BABOK). Students’ learning about process improvement is aided by various approaches including individual reading, classroom discussion, individual and group exercises and case studies. This course has mandatory chats. Prerequisite: Business Analysis Introduction. Textbook Required.

Students are introduced to business ethics, applied ethics, and social psychology. They will assess today's most important ethical dilemmas and the human behaviors that drive them. Students will recommend how to best navigate corporate landscapes, political influencers, and social contexts to ensure ethical decision-making.

Textbook required.

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required. 

This course will provide the knowledge of how people in teams function and how teams evolve. It will develop in the participants, both the understanding of their own strengths and weaknesses, and the skills for team building and facilitating your group. Particular attention will be paid to the questions of when to use a team, how to manage meetings and how to conduct group problem solving sessions. Textbook required. NOTE: This course has mandatory group work.

Organizations which are supportive of a positive ethical culture enjoy critical competitive advantages, such as a good reputation and the respect and support of their clients, employees and other stakeholders. This course is designed to assist employees in developing and understanding a framework with which to make ethical decisions. Cases will be drawn from real business situations. Research papers and case studies will be used to formulate the discussion topics. This course has mandatory chats and mandatory group work. Textbook Required. 
Software Required: Word 2000

This course provides and introduction to quality assurance and control programs within a business organization. Topics include the nature and history of quality, factors which affect quality, quality inspection and verification. The course will also deal with collection, and analysis and interpretation of data, histograms and frequency distributions, probability and its applications, normal and binomial curves, control charts for variables and attributes and statistical sampling. Prerequisite: Level 4 Mathematics or equivalent. Textbook required.

This course will introduce students to the key components involved in the design and management of hospitality facilities.  The student will acquire knowledge of the following: the nature of hospitality facilities, maintenance needs, the primary facility systems, lodging and food service design and renovation. Today's growing hospitality industry requires managers who understand the basic elements of facility design and renovation.  This course provides students the required knowledge to become successful managers in the field of hospitality. Textbook required.

This course further explores the contemporary workplace emphasizing intercultural competence and organizational cultures in the context of diversity and inclusion. Students will examine organizational barriers, and power relations that result in inequities in the workplace. Students will investigate change management processes that can build high-functioning, inclusive workplaces that draw on the diverse strengths of all staff members / employees. Prerequisite: Inclusive Leadership Practices: Leadership in Contemporary Workplaces. Textbook required.

Students will get a great overview on all the functions of a business and how they interact. This course is designed to help the learner understand the role of business in Canada by focusing on the basics of management, and organizational theory and structure. Textbook required.

This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. Prerequisite: Introduction to Human Resource Management (or equivalent). NOTE: This course has mandatory group work. Textbook Required. 

This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. Prerequisite: Introduction to Human Resource Management (or equivalent). NOTE: This course has mandatory group work. Textbook Required. 

This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. Prerequisite: Introduction to Human Resource Management (or equivalent). NOTE: This course has mandatory group work. Textbook Required. 

This subject is an examination of the contemporary Canadian business environment including the organization, leadership and management decision process which influences the behaviour of individuals and groups. Increased global competition, technological change and the rising expectations of both employees and employers have underlined the need for improved and more effective leadership. This subject provides a better understanding of this process. Prerequisite: Introduction to Human Resource Management (or equivalent). NOTE: This course has mandatory group work. Textbook Required. 

Students are provided with tools, skills, an understanding of technology, business concepts and issues that surround the emergence of electronic business. Emphasis is on that part of the Internet known as the World Wide Web (WWW), where such tools as browsers are used. In addition to acquiring basic skills for navigating the Internet, students develop an understanding of the current practices and opportunities in electronic publishing, electronic shopping, electronic distribution and electronic collaboration. Students also explore several of the problems surrounding electronic business and commerce, such as security, authentication, privacy, encryption, safeguarding of intellectual property rights, acceptable use policies and legal liabilities. This course has mandatory chats. Prerequisite: Business Computer Applications No textbook required.

Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By participating in discussions, analyzing readings, and conducting preliminary research, students acquire a working understanding of project management knowledge and theory. NOTE: This course has mandatory chats and group work.

Textbook required.

Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By participating in discussions, analyzing readings, and conducting preliminary research, students acquire a working understanding of project management knowledge and theory. NOTE: This course has mandatory chats and group work.

Textbook required.

Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By participating in discussions, analyzing readings, and conducting preliminary research, students acquire a working understanding of project management knowledge and theory. NOTE: This course has mandatory chats and group work.

Textbook required.

Project management practitioners need to understand the established industry norms, methods, and practices for managing all stages of the project life cycle and its related processes. Students are introduced to the fundamental principles of project management, such as project strategy, selection, scheduling, risk management, quality assurance, performance measurement, audit and closure. By participating in discussions, analyzing readings, and conducting preliminary research, students acquire a working understanding of project management knowledge and theory. NOTE: This course has mandatory chats and group work.

Textbook required.

Knowledge of contemporary macroeconomic issues is essential to understanding the world we live in. Students investigate fundamental macroeconomics principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Through a combination of instruction and practical application, students examine unemployment, inflation and economic growth, as well as evaluate government use of fiscal and monetary policy in dealing with these key macroeconomic issues. In addition, Canada's international economic relationships are explored. Individual assignments and formal examinations are used to assess student knowledge of key objectives. This course has mandatory chats and mandatory group work. Prerequisite: Microeconomics Textbook required.

Knowledge of contemporary macroeconomic issues is essential to understanding the world we live in. Students investigate fundamental macroeconomics principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Through a combination of instruction and practical application, students examine unemployment, inflation and economic growth, as well as evaluate government use of fiscal and monetary policy in dealing with these key macroeconomic issues. In addition, Canada's international economic relationships are explored. Individual assignments and formal examinations are used to assess student knowledge of key objectives. This course has mandatory chats and mandatory group work. Prerequisite: Microeconomics Textbook required.

Knowledge of contemporary macroeconomic issues is essential to understanding the world we live in. Students investigate fundamental macroeconomics principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Through a combination of instruction and practical application, students examine unemployment, inflation and economic growth, as well as evaluate government use of fiscal and monetary policy in dealing with these key macroeconomic issues. In addition, Canada's international economic relationships are explored. Individual assignments and formal examinations are used to assess student knowledge of key objectives. This course has mandatory chats and mandatory group work. Prerequisite: Microeconomics Textbook required.

Knowledge of contemporary macroeconomic issues is essential to understanding the world we live in. Students investigate fundamental macroeconomics principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Through a combination of instruction and practical application, students examine unemployment, inflation and economic growth, as well as evaluate government use of fiscal and monetary policy in dealing with these key macroeconomic issues. In addition, Canada's international economic relationships are explored. Individual assignments and formal examinations are used to assess student knowledge of key objectives. This course has mandatory chats and mandatory group work. Prerequisite: Microeconomics Textbook required.

Emerging trends and current management issues, concepts, and practices pertaining to the field of occupational health and safety are examined. Students focus on several functional characteristics within organizations that pose unique challenges for the practitioner attempting to effectively manage resources, both material and human. This course has mandatory chats. No Textbook Required. 

Focus is placed on the development of modern management; organizational theory; the processes of planning, organizing, directing, and controlling; communications; behavioural strategies and techniques; ethical and social responsibilities in the practice of management; and an overview of human relations. This course has mandatory chats. Textbook Required.

Focus is placed on the development of modern management; organizational theory; the processes of planning, organizing, directing, and controlling; communications; behavioural strategies and techniques; ethical and social responsibilities in the practice of management; and an overview of human relations. This course has mandatory chats. Textbook Required.

Students examine an industry-standard approach to Business Analysis engagements and requirements to create a milestone documentation for an end-to-end Software Development Lifecycle (SDLC) project, including the mechanics of document completion and acquiring the soft skills and elicitation techniques required to work with project stakeholders. Students learn how to approach, plan, execute, and close a business analysis engagement. Topics include stakeholder analysis, requirements traceability, writing requirements, elicitation, verification, validation, approval, and change management. Students explore these topics through discussions and written assignments using a major case study that simulates a complete business analysis engagement. This course has mandatory chats and mandatory group work. Prerequisites: Business Analysis Introduction and Project Management. Textbook Required.

Operations managers make tactical decisions in support of carrying out the vision and strategies for businesses in the supply chain and/or in service production. Students are introduced to the responsibilities and current tools of operations and supply chain managers in manufacturing and non-manufacturing organizations. Topics include quality management, layout management, location, inventory management, MRP and ERP, and JIT/Lean. NOTE: This course has mandatory chats. Textbook Required.

Operations managers make tactical decisions in support of carrying out the vision and strategies for businesses in the supply chain and/or in service production. Students are introduced to the responsibilities and current tools of operations and supply chain managers in manufacturing and non-manufacturing organizations. Topics include quality management, layout management, location, inventory management, MRP and ERP, and JIT/Lean. NOTE: This course has mandatory chats. Textbook Required.

Issues and processes involved in designing, planning and organizing special events are presented. Students examine the organization, advantages and disadvantages of special events as a fundraising technique including tasks and responsibilities, working with committees, creative development of event concepts, scheduling and budgeting and strategies for maximizing profits from the event. Corporate partnerships and grant seeking, and entrepreneurial and third-party fundraising activities are also examined. Students develop fundraising plans according to the needs and capabilities of the organization they represent, such as finances and human resources. Relationships with the corporate sector and the means to identify their interest in fundraising are explored. This course has mandatory chats. No Textbook Required.

Knowledge of contemporary microeconomics issues is essential to understanding the world we live in. Students examine fundamental microeconomic principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Students examine the role of prices and competitive markets in the allocation of resources, firm behaviour and market structures, as well as evaluate the effects of government intervention in the economic marketplace. This course has mandatory chats and mandatory group work. Textbook required.

Knowledge of contemporary microeconomics issues is essential to understanding the world we live in. Students examine fundamental microeconomic principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Students examine the role of prices and competitive markets in the allocation of resources, firm behaviour and market structures, as well as evaluate the effects of government intervention in the economic marketplace. This course has mandatory chats and mandatory group work. Textbook required.

Knowledge of contemporary microeconomics issues is essential to understanding the world we live in. Students examine fundamental microeconomic principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Students examine the role of prices and competitive markets in the allocation of resources, firm behaviour and market structures, as well as evaluate the effects of government intervention in the economic marketplace. This course has mandatory chats and mandatory group work. Textbook required.

Knowledge of contemporary microeconomics issues is essential to understanding the world we live in. Students examine fundamental microeconomic principles with an emphasis on the use of economic models to analyze economic developments accurately and objectively. Students examine the role of prices and competitive markets in the allocation of resources, firm behaviour and market structures, as well as evaluate the effects of government intervention in the economic marketplace. This course has mandatory chats and mandatory group work. Textbook required.

This exciting course is designed to equip you with the necessary personal skills to thrive in the workplace and in a social setting. Emphasis is placed on key human relations skills such as public speaking, listening skills, self-presentation, techniques for career advancement, alliance building and positioning, time management and stress management. NOTE: This course has mandatory chats. Textbook Required.

Software Required: Current Web Browser that supports Flash and Real Player plugins. Adobe Reader and Microsoft Word. Sound Card.

Elements of a successful fundraising campaign are examined. Students learn how to develop a compelling case for support, attract the best leadership potential, develop donor prospects and prepare a plan of action. Management and financial strategies to effectively control the fundraising process of campaigns are explored. Practical implementation of fundraising strategies required to manage information generated during a campaign, such as processing gifts and dealing with information flow and technology are addressed. This course has mandatory chats and mandatory group work. No Textbook Required.

The student will examine strategy and policy tools for decision making and problem solving. Students will examine and study a variety of business cases to develop insights into the complex challenges faced in business. Student communication, both oral and written, as well as analytical skills, will be stressed in the course along with the ability to work effectively in small groups. Textbook required.

The successful supervisor needs a wide range of specialized skills: you must manage time well, communicate effectively, handle customer relations, measure work appropriately and ensure compliance with complex government legislation. This course will help you develop these skills and an awareness of the multi-faceted approach to leadership demanded in the modern business environment. Textbook required.

Students deepen their understanding in best practices and tools for presenting data analysis to support business strategy. They will assess rhetoric presentation approaches and executive presence techniques to think, listen to, better communicate with and motivate business stakeholders to act as a group. Students will recommend how to best influence business decision-makers that are resistant to change. Prerequisite: Visualization, Leadership and Business Communications I. Software required: Tableau Public (free download) - https://public.tableau.com/en-us/s/download Spreadsheet - Microsoft Excel or Google Sheets. Google Sheets has an export to Excel feature. • Google Sheets (free) - https://www.google.ca/sheets/aboutMicrosoft • Excel (not free) - https://www.microsoft.com/en-ca/store/b/excel-2016

This course is designed to help students understand the concept of customer service to both external and internal customers to support their careers and personal growth as service providers. Due to globalization, organizations increasingly require that employees have the knowledge and skills to deliver exemplary service to meet the needs of a diverse clientele. Informed by an understanding of the processes involved in creating customer loyalty, retention and satisfaction, students will be able to utilize verbal and nonverbal communication skills to achieve the highest level of customer satisfaction in a variety of industry settings. No Textbook Required.