This course surveys the major methods currently in use by organizations for resolving disputes by situating alternative dispute resolution in its historical, social and legal context. Various ADR techniques will be examined and compared, and participants will be provided with an overview of ADR mechanisms, their advantages and disadvantages, and recognize the appropriate situations in which to apply them. Special emphasis is placed on developing mediation skills. Critical issues such as getting parties to the table, ethical issues of the mediation process, power imbalances, the appropriateness of mediation and issues of culture, race and gender are addressed. Technical aspects of the mediation process covered include: stages in the mediation process, how to determine the interests of the parties, how to generate options for settlement, and how to get beyond impasses. Negotiation models and the practical techniques necessary to negotiate effectively are also covered. Participants also examine a range of formal and informal dispute resolution models currently in use by organizations. Prerequisite: Human Resources Management introductory course. Textbook Required.
This course provides students with the opportunity to analyze the evolving nature of contemporary workplaces in an increasingly globalized world. Various models of leadership will be examined with a focus on practices that build effective work environments. Students will explore and reflect on their own values and beliefs relative to leadership practices. Textbook required.
This course is designed to assist students in understanding the theory and practice of industrial relations in Canada. Students examine the environmental influences that affect union-management relations, appreciate the complex combination of power, reason, communications, politics, and attitudes that pervade industrial relations processes, and explore bargaining issues and their economic implications. This course also explores essential elements of the collective bargaining process, strategies at the bargaining table, and administration of the collective agreement, grievances and arbitration.
Prerequisite: Human Resources Management (Recommended).