Digital tools for communication and documentation are popular in skilled trades workplaces. Employers use apps, software, or other tools to coordinate people and organize jobs. Learn to navigate digital tools for communication and documentation which are essential on worksites. Explore the positive outcomes and some of the negative impacts that some tools can introduce, if they are not appropriately used.
Learners will receive a digital badge upon successful course completion.
Communication is an important aspect of everyday lives, and effective communication is key to building an inclusive and productive work environment for both employees and clients. Workers and employers communicate on a regular basis, sending and receiving information, and yet one is not always aware of how their communication is interpreted. This course examines the importance of how messages are received, how words and/or actions can be construed, and what facial expressions convey that words cannot.
If you are working as a skilled tradesperson, you are providing a professional service to a client, and trades employers expect their employees to demonstrate non-technical skills, such as proactive communication, as well as expert technical skills. Non-technical and communication skills are the tools you will use to function in the job, beyond the knowledge required to carry out the specific duties of the trade. Learn about workplace readiness and the transferable skills that will serve you well in most occupations.