Students develop an understanding of customer service and the skills associated with understanding the needs of customers, meeting those needs and fostering an environment that encourages customers to return. This course has mandatory chats. No Textbook Required.
Communication remains an essential skill sought by employers, regardless of discipline or field of study. Using a practical, vocation-oriented approach, students develop stronger grammar and business writing skills to become effective business communicators. Through a combination of lectures, exercises, and independent learning, students practice writing, speaking, reading, listening, locating and documenting information, and using technology to communicate professionally. Students develop and strengthen communication skills that contribute to success in both educational and workplace environments. No Textbook Required.
Software/Hardware Required: Word, PowerPoint, Microphone
Learn to use Microsoft Excel to create and format spreadsheets in order to analyze data and make more informed business decisions. You will discover how to; create, edit, format and print workbooks; use mathematical formulas and functions; create and format charts and shapes; insert images; cut, copy and paste data. No Textbook Required.
Software Required: Microsoft Excel 2016, 2019 or 365. MAC users will not be supported in this course. Version 2013 no longer supported.
This course helps the student acquire practical and transferable office administration skills, attitudes, behaviours and knowledge, which can be valuable in obtaining and retaining careers in today's fast-changing office environment. Topics covered include Internet research and email messages; managing time and stress; telecommunications; office reception and customer service; planning meetings and travel arrangements; handling the office mail; and document management. This course has mandatory group work. Textbook Required.
Learn to use MS Word 2019 or 365 for Windows, a word processing package that has the convenience and efficiencies of pull-down menus. Learn to create, edit, format and print documents. Use paragraph, page, and character formatting commands. Create multiple page documents with table, and desktop publishing with MS Word. No Textbook Required
Software Requirements: MS Word 2016, 2019 and 365 are supported. MAC users are not supported.